Clinic Update Re: COVID-2019

UPDATED 04-APR-2020: In light of the spread of coronavirus COVID-19, we would like to inform you of measures our clinic has instituted to protect you, other patients, our staff and physicians.

Medical experts are expecting the virus will continue to spread throughout the community and recommend social distancing, infectious control measures and screening to slow the spread and avoid overwhelming our health care system.

All Patients: 

1. In an effort to limit the spread of COVID-19, the Ministry of Health announced on March 13 2020 that medical consultations via telephone would be covered by OHIP.  In order to reduce the risk to you, our staff, and the community, Vivo Family Medicine now offers patients telephone appointments with Dr. Kadhim, Dr. Rajendran, and Dr. Grey

All appointments will be first conducted by phone. Our doctors will determine whether it is safe and necessary for you to have an in-person visit. 

Please call our office at 647-345-8486 to book a telephone consultation or click here to book an online appointment.  

Please note that if it is determined that you require a physical exam you may still need to be assessed in person.  You should also understand that over-the-phone or virtual care is not a substitute for attending the Emergency Department if urgent care is needed. 

Also note that in order to improve privacy and confidentiality, you should take steps to participate in your telephone consultation in a private setting and should not use an employer’s or someone else’s device as they may be able to access your information. 

2. We encourage you to use this tool to determine whether you need to seek further care for COV-19:


How can you protect yourself and your family?

To reduce the spread of germs including the flu and the novel coronavirus we recommend that you:

  • Wash your hands often with soap and water or use hand sanitizer
  • Avoid touching your eyes, nose, and mouth 
  • Cover your cough and sneeze with a tissue or into your arm, not your hand
  • If possible, work from home
  • Keep a 1-2 metre distance from others
  • Please cancel all non-essential travel to avoid spreading the virus. Traveling abroad and returning to Toronto can spread the virus without your knowledge. If you must travel, self-quarantine for 2 weeks, even if there is no outbreak at that location yet.
  • Avoid any large gatherings or events

These measures are inconvenient but effective in flattening the curve, and slowing viral spread so we don't overwhelm the medical system.

If you are sick,

  • Stay home.  Most people with COVID-19 have mild illness and are able to recover at home without medical care. 
  • Do not visit public areas
  • Stay in touch with your doctor via phone consultation.  You can book appointments over the phone at 647-345-8486 or online.
  • If possible, stay in a specific "sick room" and use a separate bathroom if available. 
  • Cover your coughs and sneezes
  • Clean your hands often
  • Avoid sharing personal household items
  • Seek medical attention immediately if you have any of the following emergency warning signs for COVID-19: trouble breathing, persistent pain or pressure in the chest, new confusion or inability to arouse, bluish lips or face

If you are caring for somebody who is sick,

  • Every day, clean all surfaces that are touched often, such as counters, tabletops, and doorknobs
  • Wash laundry thoroughly.  Use disposable gloves if possible.
  • Avoid visitors
  • Ensure the sick person drinks lots of fluids to stay hydrated and rests at home
  • If facemasks are available, have them wear a facemask when they are around people, including you.  If the person cannot wear a facemask, you should wear one while in the same room with them if possible. 


Recent Travellers: 

1. If you have traveled within the last 14 days outside of Canada,  or to a province in Canada where there have been outbreaks or have had contact with someone suspecting coronavirus COVID-19, and have any mild symptoms including fever, new onset cough or upper respiratory symptoms, isolate yourself from others as quickly as possible 

and call Toronto Public Health – 416-338-7600 or Telehealth - 1-866-797-0000.

Our office is NOT equipped to test for COVID-19. Presenting to our office with symptoms will put other patients, our staff and physicians at risk.

The closest assessment centre to our clinic is the Michael Garron Hospital COVID-19 Assessment Centre.  Please visit for more information. The Assessment Centre is not open for walk-in visits. Please call ahead to book an appointment: 416-469-6858.

2.   If you have traveled and your symptoms are SEVERE -

Go to the Hospital Emergency Department and pay attention to special signage.  Hospitals will indicate if a special entrance is designated for patients with suspected COVID-2019. 

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